Lab Charge Warranty & Replacement Policy

Warranty Policy

We have confidence in how well Lab Charge products are made and how long they last. For that reason each Ionic Air Purifier ships with a standard warranty, and longer protection can be added. The sections below explain what is covered and how to reach us for help.

Standard 2-Year Manufacturer’s Warranty

A 2-year limited warranty, counted from the delivery date, comes with every Ionic Air Purifier. It applies to flaws in materials or workmanship that show up during ordinary household use.

Should a covered problem appear during that time, the replacement product is provided free of charge.

What’s Not Covered:
• Damage from accidents, drops, or misuse
• Neglect or improper maintenance
• Unauthorized repairs or modifications
• Normal wear and tear
• Cosmetic damage that does not affect functionality

Optional Lifetime Warranty Upgrade

Want protection that lasts? A Lifetime Warranty upgrade is available for a single $9.99 fee per order. It stretches the standard 2-year coverage across the product's expected useful life with normal use.

Important Notes:
• Valid only for the units originally in your order
• Does not transfer to any replacement units
• A replacement unit is covered only when it arrives defective
• Loss, theft, and damage caused by misuse are excluded

Replacement Policy

When a unit is eligible under the warranty, the replacement product costs you nothing. Once 30 days have passed since delivery, the customer pays the shipping for any replacement.

Coverage extends solely to the units you first bought; a replaced item does not get new coverage unless it was defective when it arrived.

No Return Needed (Proof May Be Requested)

Sending back a defective unit is not required. Before we send a replacement, though, Lab Charge may ask for photos or videos that confirm the problem. Hold on to any units you have already replaced, in case a later claim needs them.

How to Submit a Warranty Claim

To file a claim, email us at contact@labchargeair.com with:
• Your order number
• A short description of the issue
• Photos or video documentation (if applicable)

Once we receive it, our support team will look over your request and tell you what comes next.